Customer Service Frontliner - KB Bank (JABODETABEK)

Join KB Bank as a Customer Service Frontliner and become the face of exceptional banking service in the JABODETABEK region. In this dynamic role, you will deliver outstanding customer experiences, build lasting relationships, and ensure smooth daily operations at our branch in Jakarta Raya. As part of our dedicated team, you will handle customer inquiries, complaints, and transactions with professionalism and empathy.

KB Bank is a leading financial institution committed to providing innovative and reliable banking solutions. Our mission is to empower our customers with financial confidence and security. By joining us, you will have the opportunity to grow your career in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries, complaints, and transactions accurately and efficiently.
• Build and maintain strong customer relationships through active listening and personalized service.
• Assist customers with account openings, closings, and modifications using our banking software.
• Process financial transactions, including deposits, withdrawals, and transfers, ensuring accuracy and compliance with regulations.
• Handle cash management activities, including reconciling cash balances and managing petty cash.
• Monitor and report on daily branch performance, including customer satisfaction metrics and transaction volumes.
• Stay informed about banking products and services to provide accurate advice and recommendations to customers.
• Ensure compliance with KB Bank's policies and procedures, including anti-money laundering (AML) and know your customer (KYC) regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the banking or financial services industry.
• Proficient in using banking software such as Core Banking System (CBS) and Customer Relationship Management (CRM) tools.
• Strong communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Good knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Ability to work under pressure and meet targets in a fast-paced environment.
• Familiarity with Indonesian banking regulations and compliance requirements.
• Bachelor's degree in Business Administration, Banking, or a related field.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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